BEST News Update # 7

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BEST News Update # 7 - 2012

Workshops in September: "Ticket Inspection" & "Key figure database"

This issue of BEST News Update includes information about all workshops, and revised programs for workshops to be held in September:  

1. Ticket inspection, Västtrafik, Göteborg, 18th of September
2. Key figure database, HSL, Helsinki, 20th of September

The deadline for signing up to both workshops is 5th of September 2012.  You will find updated information about these workshops below.

In addition we would like to remind you about the other upcoming workshops in October and November.

3. Improving cost efficiency, Ruter, Oslo, 2nd of October
4. Trends, SL, Stockholm, 11th of October
5. Passenger counting, Movia, Copenhagen 1st of November
6. Social media, VOR, Vienna, 22nd of November

Below you will find more info about the topic / target group for each work shop, and links to preliminary programs. The workshops are open to all public transport authorities, but please register as soon as possible. Include name, title and topics for the person(s) responsible for the presentations from your city / region. The workshops will be organised in the same way as last year. This means that there might be a presentation from an external specialist of the topic in question in the beginning of each workshop, and that all participating organizations will have to make a presentation as well. An important part of the workshops is to create a possibility for professionals to discuss the topics in question with others facing the same challenges.
Ticket inspection: Göteborg, Tuesday 18th of September

Topic: The topic of this workshop is look into the goals, strategies for ticket inspections and how it is translated into how the ticket inspections are planned and conducted in different PT organisations. In addition the perception of ticket inspections by clients, colleagues, suppliers, owners and politicians, and how it can be improved, will be discussed.

Target group: People working with or responsible for, ticket inspections.
Updated program - Ticket inspection
Key figure database: Helsinki, 20th of September

Topic: A new web based database with key figures (“hard facts”) and results from the BEST survey has been established. In this workshop we would like to look into how these new databases can be used, and how they can be developed in the future. 

Target group: People responsible for:
  • Entering data into the key figure database
  • Statistics and key figures
  • The use of key figures
Updated program - Key figure database
Improving cost efficiency: Oslo, 2nd of October

Topic: The topic of this workshop is to look at different ways & strategies to improve the cost efficiency of public transport

Target group:  The target group for the workshop is CFOs, controllers, contract managers, analysts and other that are responsible for the organisations overall cost effectiveness, or that are responsible for analysing or reporting of cost effectiveness/efficiency. 
Preliminary program - Improving cost efficiency
Trends, Stockholm, 11th of October

Topic: How do we monitor our environment and identify new and changing trends? What kind of systematic approach can be applied and how can we use the results?

Target group: People interested in trends or responsible for planning, marketing and sales in public transport organisations. 
Preliminary program - Trends
Passenger counting, Copenhagen, 1st of November

Topic: Passenger numbers is of vital importance when planning the public transport service, when revenue is to be shared among partners etc. In this workshop we look into which systems that is in place to register passenger numbers, and how they are used.

Target group: People responsible for, or working with, passenger counting and statistics related to number of passengers.
Preliminary program - Passenger counting
Social media, Vienna, 22nd of November

Topic: The goal of this workshop is to share information about the organisations strategies and goals in the area of social media, and how social and digital media is used in the interaction with customers.

Target group: People responsible for, or working with, social and digital media.
Preliminary program - Social media
Join us on LinkedIn

BEST has established a closed group on LinkedIn for its members and partners. The objective is to make it easier to create and maintain a relevant network with other PT professionals in Europe.
Join our group on LinkedIn
Visit the BEST web site
Log in to the BEST web report
BEST contact persons in participating cities
Jesper Wibrand (
Fabrice Etienne (
Antti Vuorela (
Jonas Medin (
Vienna - VOR
Christian Neuner (
Gylve Aftret Sandal (
Johan Willis (
Contact us
Suvi Rihtniemi
BEST Chairperson
Executive Director of HSL

Antti Vuorela
BEST Vice Chairman
Tel: +358 40 5044 582

Kjetil Vrenne
BEST Project Manager
Tel: +47 922 53 471
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