BEST News Update # 10 - 2012

Problems reading this newsletter? Click here Share: Facebook  Twitter  Google Plus 
BEST News Update # 10 - 2012

In this issue of BEST News Update you will find an updated program for the BEST workshop on Social media in Vienna on the 22nd of November. The deadline for signing up to the workshop is the 12th of November 2012. You can register by sending an e-mail to BEST Project Manager Kjetil Vrenne ( You will find updated information about the work shop below.

All participating organizations will have to make a presentation in the workshop, which will serve as a starting point for discussion in the group. The work shop is open to all public transport authorities
Workshop on Social media in Vienna, 22nd of November

In this workshop information about organisations strategies and goals in the area of social media, and how social and digital media is used in the interaction with customers, will be shared and discussed.

The workshop will start with a presentation by Richard Hemmer: Social media strategies for public transport authorities. What are the do’s and don’ts?

Richard Hemmer (in the photo to the right)  has studied history, English and Japanese at the University of Vienna. In addition to a weekly column about social media on, various publications in print media ("The Standard"), he is also co-author of the book "Messages from the Lost Continent". He twitters under the oldest Austrian account @stormgrass.

Afterwards each participating organisation will make a presentation that might include all or some of the following topics:

1. Goals and strategy related to digital and social media
2. How you interact with customers using digital and social media today
3. The use of mobile applications
4. The status regarding SMS and web/mobile ticketing
Updated program - Social media
Click link to sign up
Work shop documentation

The presentations, programs and list of participants from the work shops are published in the BEST web site. There you will also find presentations from workshops held in 2009 to 2011.

You need to login to get access to this part of the BEST web site. You can find more information about how to register here: , or you can contact BEST Project Manager Kjetil Vrenne (see contact info below).
Join us on LinkedIn

BEST has established a closed group on LinkedIn for its members and partners. The objective is to make it easier to create and maintain a relevant network with other PT professionals in Europe.
Join our group on LinkedIn
Contact us
Suvi Rihtniemi
BEST Chairperson
Executive Director of HSL

Antti Vuorela
BEST Vice Chairman
Tel: +358 40 5044 582

Kjetil Vrenne
BEST Project Manager
Tel: +47 922 53 471
Want to subscribe to BEST News Update
If you want to subscribe to the BEST News Update, click at the link below.

Yes, I want to subscribe to the BEST News Update
Helsinki Region Transport (HSL) - PO Box 100, 00077 Helsinki Finland
Click here to unsubscribe from this newsletter