BEST News Update # 1 - 2014

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In this issue of BEST News Update

In this issue you will find information about the BEST Survey 2013, and the new BEST Key figure database. We are also happy to welcome Skyss and the Bergen-region in the western part of Norway as a new member of BEST.

BEST Survey results 2013 available
The BEST 2013 survey results are now available in the web report. Current users of the web report have received login information by mail. If you would like a login, please contact BEST project manager by clicking the link below.

The results will also be presented by members of the planning committee in Copenhagen, Helsinki, Oslo and Stockholm. In these meetings the results of the special topics "Use of PT info channels" and "Use of ticket media", will also be included.

If you have any questions to the survey or survey results, you can contact:

Copenhagen: Jesper Wibrand
Helsinki: Antti Vuorela
Oslo: Jørund Farner
Stockholm: Karonlina Pamp-Sandgren
Request access to the BEST web report
Planning Committee Members: Jesper Wibrand, Marit Elin Leite, Pernilla Helander and Antti Vuorela
Key figure database

The first version of the BEST Key figure database is available in the same web report as the BEST Survey. There are three different reports to choose from, and it is possible to export all data to Excel. Currently you will find key figures for 2011 and 2012, but the report will be updated with 2013 figures later this spring. 
BEST has collected benchmark data on citizen satisfaction for a number of European cities/regions since 2001. To get a more complete picture of the performance of the transport systems, the Nordic capital cities has decided to establish a benchmarking database that includes hard facts like number of passengers, number of departures etc. to:

1. Complement BEST Survey results – more complete picture
2. Provide easy access to time series for important key figures (Nordic cities / BEST members)
3. Identify similarities and differences between cities
4. Provide NDM with in depth-analysis of areas of interest, on request

The BEST chairman is responsible for the project, and appoints the leader of the working group (p.t Björn Marklund, Trafikförvaltningen). Each of the participating BEST city appoints a member or members of the permanent working group, for the time being:

1. Björn Marklund, SLL
2. Jenni Nikula, HSL
3. Jesper Wibrand, Movia
4. Gylve A. Sandal, Ruter

Key figures are collected within the following areas:
1. Statistical background information (inhabitants / surface)
2. Public transport system and capacity
3. Public transport demand
4. Financial key figures
5. Quality

A set of ratios are also included, based on the key figures. The ratios provided includes:
1. Supply & demand ratios
2. Financial ratios

The system gives you access to three standard reports:
1. Time series
2. Benchmark
3. Benchmark – time series (for several PT modes at the same time)

You can export the reports as PowerPoint slides (pictures), or directly to Excel. You will find the definitions of each key figure (and proposed new ones) on the next pages. If you have any questions regarding the Key figure database, please contact Björn Marklund, Trafikförvaltningen (, or your organisations member in the working group. 

Request access to the BEST web report
Skyss new member of BEST

Skyss has become a member of BEST. Skyss is for public transport in the county of Hordaland, which includes Norway´s second biggest city - Bergen. 

To the right is a photo of "Bybanen" - a light rail system that opened in 2010. For more info see
Join us on LinkedIn

BEST has established a closed group on LinkedIn for its members and partners. The objective is to make it easier to create and maintain a relevant network with other PT professionals in Europe.
Join our group on LinkedIn
Contact us
Jens Plambeck
BEST Chairman
Director of Strategic Development, SLL/TF

Pernilla Helander
BEST Vice chairperson
Head of Analysis, SLL/TF
Tel: +46 8 686 1493

Kjetil Vrenne
BEST Project Manager
Tel: +47 922 53 471
Planning Committee Members

HSL: Antti Vuorela
Movia: Jesper Wibrand
Ruter: Marit Elin Leite
SLL/Trafikförvaltningen: Pernilla Helander

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