BEST News Update # 3 - 2014

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BEST Seminar 18 - 19 September, register now!

The BEST seminar 2014 will take place in Bergen, Norway on the 18th and 19th of September. The seminar program includes city presentations, presentations of main results from of the BEST survey, and the latest news about the key figure database. Just to mention some items from the program!

The deadline for registering is the 20th of August, so please register as soon as possible. For more information about the seminar venue, fees and other practical information, see the links below or visit

BEST seminar - preliminary program
BEST seminar - invitation & practical information
Hotel accommodation in Bergen

Seminar participants will have to book their own accommodation. If you want to stay at the Hotel Grand Terminus, we have reserved at number of rooms until the 25th of August. Refer to the booking code 3852741, and the rate per night including breakfast will be NOK 1.490 for a single room and NOK 1.690 for a double room. This rate is only available until the 25th of August. Call +47 55 21 25 00 to book.

For more information about the hotel see
Hotel Grand Terminus
BEST workshop # 1 - Customer requirements on bus standard

In the workshop, the participants will discuss how the customer experience of the bus trip can be improved. It will be a combination of presentations of relevant market research identifying customer needs and preferences, and open discussions related to different bus designs and how they affect identified customer segments.

The target group for the workshop is public transport professionals working with identifying customer needs & preferences, and how to translate customer needs into specific requirements, and persons working with bus procurement and bus fleet strategies.

Customer requirements on bus standard - updated preliminary program
Other BEST workshops 2014

Three other workshops will be held in 2014 as well. The topics, venues and dates for these workshops are as follows: 
  • Customer satisfaction & travel behaviour surveys, Stockholm, October 8
  • Customer service & traffic information, Copenhagen, October 30
  • Ticket and payment solutions & fare evasion, Helsinki, November 13
More information about these workshops will follow (preliminary programs are available at
Join us on LinkedIn

BEST has established a closed group on LinkedIn for its members and partners. The objective is to make it easier to create and maintain a relevant network with other PT professionals in Europe.
Join our group on LinkedIn
Contact us
Jens Plambeck
BEST Chairman
Director of Strategic Development, SLL/TF

Pernilla Helander
BEST Vice chairperson
Deputy Director of Strategic
Development, SLL/TF
Tel: +46 8 686 1493

Kjetil Vrenne
BEST Project Manager
Tel: +47 922 53 471
Planning Committee Members

HSL: Antti Vuorela
Movia: Jesper Wibrand
Ruter: Marit Elin Leite
SLL/Trafikförvaltningen: Pernilla Helander

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